![]() o Self serving bias: occurs when we attribute our own failures to external factors and our own success to internal factors. O Fundamental attribution error: argues that people have a tendency to judge others' behaviors as due to internal factors. This could lead to him being unmotivated in the workplace. He would blame external factors on all of his behaviors. If Peter were to exhibit self-serving bias to his own behavior he would see that he never does anything wrong. Judging others this way is problematic in the workplace, because it can make the employee look bad when the manager is contemplating a promotion when the employee actually had no control over the situation. If Peter's manager were to commit the fundamental attribution error he would assume that Peter is a unmotivated, poor organization skills, and lazy. Internal consistency would be if Peter has ever forgot a TPS cover sheet, and a External attribution would be if he has forgot them many times before. Consistency would ask does Peter always do this when performing tasks. An internal distinctiveness would be if Peter was irresponsible with other commitments, while external distinctiveness would be he is usually responsible. Distinctiveness attributions would ask if Peter tended to act differently in other circumstances. An internal attribution would be that he just didn't feel like putting it on there from being lazy or an external attribution would be if the new rule was as widely posted. To make an informed decision on consensus attribution would be to ask if others also failed to put the cover sheet on the TPS report. There are three types of attributions of others behavior: consistency distinctiveness, and consensus. Also describe what it would look like if Peter were to exhibit a self-serving bias in evaluating his own behavior, and explain why making this error can be so problematic in a workplace. Describe what it would look like if Peter's manager were to commit the fundamental attribution error in evaluating Peter, and explain why making this error can be so problematic in a workplace. (10 points) Now consider the two common attribution mistakes. You don't have to actually make an attribution for his behavior-just explain what kinds of information for each of the three factors would point to an external attribution, and what would point to an internal attribution. For each factor, describe the kinds of information someone would have to consider to determine whether to attribute Peter's failure to put a cover sheet on the TPS report to internal or external causes. This question is about attributions (discussed in the decision-making module) and it refers to a scene from Office Space: The following three factors should influence our attributions of others' behavior: consistency, distinctiveness, and consensus. Local community service and ethics in the workplace will be highly valued by employees with normative commitment, and their efforts will create a positive image for the company. Normative: One unique aspect of these types of workers is their willingness and enthusiasm for charity work. Additionally, if these workers feel underpaid, psychological and physical withdrawal may occur in the form of excess socializing and long/frequent breaks. Continuance: These workers will be highly motivated by bonuses and promotions, which is great for the company, but be careful because if any of these workers are lone wolves, they could be persuaded to leave if a higher-paying job offer arises. They are likely to inspire others to desire a high level of job performance. According to the social influence model, workers with affective commitment who have a positive attitude and go the extra mile are likely to have a contagious effect on their peers. Affective: These workers will be motivated to perform because they identify the company with their sense of self.
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